Retail Expert Shelley Kohan on Challenges and Rewards of Curbside Pickup

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Shelley Kohan, who’s worked in retail, advised retailers and taught those interested in retail, says curbside pickup can be a valuable customer convenience — especially in the time of COVID-19. But it doesn’t just happen.
Kohan has deep experience in retail, including roles in general management, marketing, operations, merchandising, buying, and human resources. She is a tenured associate professor at the Fashion Institute of Technology. She teaches at Syracuse University in the Martin J. Whitman School of Management.She is CEO and founder of Shelmark consulting, which focuses on strategic management.

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