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How are my groceries kept fresh through the delivery process?
To give you the best online grocery shopping experience, food safety and quality are our first priorities. Every effort is made throughout the selection and delivery process to keep your fresh and frozen products at an optimal and safe temperature from our door to yours.
How long will food stay fresh after delivery?
Perishable groceries will be chosen and packed the day your order is scheduled for home delivery, Our rigorously trained Personal Shoppers handpick the highest quality, freshest products to fill your order—just like you would!
Can I change the delivery address?
Yes. When you are at the checkout page you can enter the delivery address of your choice. Your delivery address must be within our supermarket delivery area. Please contact your store if you have any questions about delivery areas.
What do I do when I arrive at the store to pick up my order?
Pickup lets you do your grocery shopping without ever leaving your car! Just pull up to the dedicated Curbside Pickup spot at the front or side of the store and call the number listed on the sign. A member of our Curbside Team will bring your groceries to you and load them into your car. Payment is online only. Any coupons you may have will be credited accordingly.
Why is the price I paid at pickup different from the price that was displayed at checkout?
When you order groceries online, your price at Curbside pickup may vary from the price displayed at checkout for a variety of reasons. Coupons, out-of-stock-items, substitutions and products with variable weights, like fresh meat or produce, can all cause your price to move up or down.
Prices may also change if you placed your order using one week’s ad but picked up your order after a new week’s ad went into effect. Ads run from Thursday to Wednesday. As a friendly reminder, your total is calculated the day you pick up your order. To receive the current ad prices, pick up your groceries by Wednesday night.
Fees and Timeslots
Is there a fee for placing an order?
Pick-up orders are now free! Grocery home delivery orders have a service fee of $9.95. There is a $35 minimum on all orders.
Are the prices the same as in the store?
Yes, the prices you pay when you buy your groceries online match the prices you’d pay in our stores on the same day your order is delivered.
How far in advance do I need to place my order?
Order processing may vary by location, but most locations require a minimum of six hours. Locations that are exclusively pickup centers require slightly less.
Is there grocery home delivery or pickup near me?
We offer local grocery delivery and pickup service in many areas. To find out if one of our supermarkets deliver near you, visit ourstore locator page. Once there, enter a zip code into the search box.
Returns, Refunds, and Rainchecks
Who can help me with questions about refunds or incorrect charges?
Please visit the Customer Service Desk in-store for assistance with refunds or incorrect charges or call Customer Care at 1-800-553-2324.
Why can’t I return products to your store?
In an effort to create a safe and clean environment for our guests and Team Members, we have decided to temporarily stop accepting returned items. All sales are final, so please make your purchases carefully. We apologize for any inconvenience this may cause and appreciate your understanding.
Why have you stopped issuing rainchecks?
We have seen an unprecedented demand in our stores and we are doing our best to make sure everyone in the community has access to the essentials. We are partnering with our suppliers to keep our shelves stocked. Even so, we are experiencing low levels of certain products so we are temporarily suspending rainchecks. We appreciate your understanding.
When will you offer refunds/rainchecks/returns again?
We will resume our regular policies as soon as it is safe to do so.
Health and Safety
Due to the current guidelines for social distancing, delivery drivers will contact the customer to make sure someone is home to receive the order and the order will be placed at the entrance to the home or facility.
Changing an Order
How do I edit an order after submitting it?
Editing an order is currently only available on the previous experience available at curbsideexpress.gianteagle.com site. From My Account select Manage Orders. Find the order you’d like to edit and click Change to make changes. Add or remove the items you’d like, then simply place your order again! If you have ordered from the Giant Eagle grocery app or on our new platform you will need to log in to the old experience and follow above instructions to edit your order. If you’re no longer able to edit your order online, please call your selected location.
How do I cancel an order?
From My Account select Your Orders, then select View Order. Find the order you would like to cancel and select Cancel Order. Your card will not be charged.
How do I adjust my substitution preferences?
In your cart, unclick on the item to adjust your substitution preferences. On the checkout screen, you can uncheck the global substitution flag to allow substitutions on all items.
If you have chosen to allow substitutions, our personal shoppers will do their best to find an alternative for any items that are unavailable. If you are unsatisfied with any substitutions, please contact Customer Care at 1-800-553-2324 or 1-866-620-0216 (Indianapolis customers) for assistance.
Payments and Coupons
How do I pay for my order?
To limit contact between team members and guests, we are requiring online payment with credit, debit, paypal, or Giant Eagle Gift Card. You will not be charged until you arrive for pickup…